YOUR NEIGHBORHOOD SHOP

iMAGENATION (“we,” “our,” or “us”) values your privacy and are committed to protecting your personal information. This Privacy Policy applies to both our physical retail store and our online store at  imagentionshop.com.

1. INFORMATION WE COLLECT

A. Personal Information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Government-issued ID (for high-value transactions over US$ 800- or returns where legally permitted)

B. Transaction & Product Information
- Purchase and return history
- Product serial numbers linked to transactions
- Payment method (processed securely via third-party providers)

C. Online & Device Information:
- IP address
- Browser type and device information
- Website activity (pages visited, time on site, cart activity)
- Cookies and tracking technologies

D. In-Store Data:
- Video surveillance for security and fraud prevention
- Customer service interactions

2. HOW WE USE YOUR INFORMATION

We use your information to:
- Process and verify transactions
- Fulfill and ship orders
- Verify identity for high-value purchases or returns
- Track serial numbers to prevent return fraud
- Enforce return and warranty policies
- Detect and prevent fraud or abuse
- Provide customer support
- Improve our services
- Send marketing communications (only if you opt-in)

3. FRAUD PREVENTION

Due to the nature of electronics and camera equipment, we may:
- Record serial numbers at time of sale
- Require valid photo ID for certain transactions or returns
- Monitor purchase and return patterns
- Refuse transactions or returns suspected of fraud or abuse

4. SHARING INFORMATION

We do NOT sell your personal information.

We may share information with:
- Payment processors (e.g., Square, Stripe, Shopify Payments)
- Shipping carriers (UPS, FedEx, USPS)
- Fraud prevention services
- IT and website providers
- Law enforcement if required

5. COOKIES & TRACKING

We use cookies to:
- Maintain shopping cart functionality
- Improve website performance
- Analyze traffic
- Detect fraud

You may disable cookies in your browser settings.

6. DATA SECURITY

We use industry-standard protections including:
- Secure payment processing
- Encrypted transactions (SSL)
- Restricted data access

7. CALIFORNIA PRIVACY RIGHTS

Under CCPA/CPRA, you have the right to:
- Know what data we collect
- Request deletion
- Correct inaccurate data
- Opt out of data sales (we do not sell data)

To make a request, contact us below.

8. DATA RETENTION

We retain information as necessary for legal, tax, fraud prevention, and business purposes.

9. RETURNS & ABUSE PREVENTION

We may use purchase and return data to:
- Identify excessive return behavior
- Deny abusive returns
- Investigate product tampering

10. CHILDREN’S PRIVACY

We do not knowingly collect data from children under 13.

11. THIRD-PARTY SERVICES

Third-party services may have their own privacy policies.

12. CHANGES

We may update this policy at any time.

13. CONTACT

iMAGENATION
10201 Reseda Blvd, #108
Northridge, CA-91324
Email: info@imagenationshop.com
Phone: 818 818 5522